Built to Serve: How to Drive the Bottom Line with People-First PracticesDan Sanders, Stephen Covey, Ken BlanchardAugust 27, 2007
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel CompanyJoseph MichelliJune 13, 2008
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health SystemJoseph MichelliMay 3, 2011
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your CustomersReza Soudagar, Vinay Iyer, Volker HildebrandSeptember 23, 2011
Supply Chain Transformation: Building and Executing an Integrated Supply Chain StrategyJ. Paul DittmannOctober 17, 2012
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's BusinessSriram Dasu, Richard ChaseJune 26, 2013
The Big Book of Team Coaching Games: Quick, Effective Activities to Energize, Motivate, and Guide Your Team to SuccessMary Scannell, Mike Mulvihill, Joanne SchlosserJune 26, 2013
The Customer Culture Imperative: A Leader's Guide to Driving Superior PerformanceLinden Brown, Christopher BrownDecember 17, 2013
7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience McKain , Scott July 14, 2014
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way Merlino, James October 27, 2014
The Disney Way: Harnessing the Management Secrets of Disney in Your Company, Third Edition Capodagli, Bill , Jackson, Lynn April 22, 2016
The Toyota Way to Service Excellence: Lean Transformation in Service Organizations Liker, Jeffrey K. Ross, Karyn September 23, 2016
Value-Added Selling: How to Sell More Profitably, Confidently, and Professionally by Competing on Value—Not Price, Fourth Edition Reilly, Tom , Reilly, Paul July 27, 2018
How We Make Stuff Now: Turn Ideas into Products That Build Successful Businesses Pieri, Jules April 19, 2019
Love is Just Damn Good Business: Do What You Love in the Service of People Who Love What You Do Farber, Steve September 6, 2019
The Power of Mandate: How Visionary Leaders Keep Their Organization Focused on What Matters Most Stawski, Scott June 28, 2019