The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel CompanyJoseph MichelliJune 13, 2008
Intelligent Commodity Indexing: A Practical Guide to Investing in CommoditiesRobert Greer, Nic Johnson, Mihir WorahOctober 2, 2012
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health SystemJoseph MichelliMay 3, 2011
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your CustomersReza Soudagar, Vinay Iyer, Volker HildebrandSeptember 23, 2011
Always In Fashion: From Clerk to CEO -- Lessons for Success in Business and in Life Weber, Mark January 9, 2015