The Next Evolution of Marketing: Connect with Your Customers by Marketing with MeaningBob GilbreathSeptember 3, 2009
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's BusinessSriram Dasu, Richard ChaseJune 26, 2013
The Customer Culture Imperative: A Leader's Guide to Driving Superior PerformanceLinden Brown, Christopher BrownDecember 17, 2013
Invent, Reinvent, Thrive: The Keys to Success for Any Start-Up, Entrepreneur, or Family Business Shefsky , Lloyd August 4, 2014