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CITATION

Davila, Lori and Kursmark, Louise. How to Choose the Right Person for the Right Job Every Time. US: McGraw-Hill, 2004.

How to Choose the Right Person for the Right Job Every Time

Authors: Lori Davila and Louise Kursmark

Published:  August 2004

eISBN: 9780071446075 0071446079 | ISBN: 9780071431231
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  • Contents
  • Acknowledgments
  • Introduction
  • Chapter 1 Your Hiring Decisions Will Either Make or Break Your Company
  • The Bottom Line
  • Hiring as a Top Strategic Business Priority
  • Hidden Costs
  • Top 10 Hiring Mistakes
  • Exercise—Rate Your Hiring Efforts
  • Chapter 2 Take the Guesswork Out of Hiring with Behavior-Based Interviewing
  • Past Performance Is the Best Predictor of Future Success
  • Other Types of Interviews
  • Enhancing Other Interview Types with Behavior-Based Interviewing
  • Interview Examples
  • Results
  • Exercise—A Quiz on Interview Questions
  • Chapter 3 The Behavior-Based Interview in Five Easy Steps
  • Step 1: Define What You’re Looking For—Understand the Job and the Company
  • Step 2: Identify Job-Related Success Factors
  • Step 3: Establish Questions to Extract the Desired Success Factors
  • Step 4: Conduct a Successful Interview
  • Using the Interview Guide
  • Step 5: Perform a Final Evaluation—Rate the Evidence
  • Conclusion
  • Summary Checklist
  • Chapter 4 401 Interview Questions
  • Breaking the Ice
  • Behavior-Based Interview Questions
  • Behavior-Based Interview Questions for Job and Company Fit or for Motivation
  • Follow-up Questions (Probes)
  • Traditional and Situational Questions
  • Put It All Together
  • Chapter 5 Six Companies That Successfully Use Behavior-Based Interviewing
  • Golden Corral
  • Randstad North America
  • InterContinental Hotels Group
  • TD Madison and Associates
  • Hallmark Cards, Inc.
  • GE
  • Chapter 6 A Review of Legal Guidelines for Interviewing Candidates
  • A Brief History
  • Implement Best Practices to Avoid Unintentional Discrimination
  • Understand Legal and Illegal Questions
  • Chapter 7 Conduct Effective Interviews Regardless of How Candidates Prepare
  • Behavior-Based Interviewing Helps You Avoid Rehearsed Answers
  • Three Interview Stories
  • Aaron—Preparing on His Own
  • Sandra—Working with an Interview Coach
  • Alex—Learning with a Group
  • Be Ready for Practiced and Unpracticed Candidates
  • Chapter 8 Implementing a Behavior-Based Interviewing Program at Your Company
  • Implement Your Program Top to Bottom
  • Identify Barriers to Change
  • Start with a Vision—Use a Business Case to Create Uneasiness
  • Obtain the Support of Leaders and Champions
  • Communicate and Sell
  • Create Corporate Standards and Common Materials
  • Train and Follow Up
  • Measure and Evaluate
  • Other Tips and Strategies
  • Behavior-Based Interviewing Program Checklist
  • Chapter 9 Final Thoughts and Ideas
  • Review Your Process from Time to Time
  • Review Other Pieces of the Hiring Puzzle
  • Appendices
  • 1: Consultants and Expert Resources for Behavior-Based Interviewing
  • 2: Forms Library
  • Index